RETURNS & REFUND POLICY FOR NEW PRODUCTS
Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
REFUNDS & RETURNS
Elements i love does not accept returns if the Customer simply changes their mind. Elements i love may in an individual instance offer a credit note or an exchange for the total price paid by the Customer. Please advise us in writing to this address mail@elements.net.au within 5 business days of the date of delivery. The Customer must submit a request to Elements i love by email for a return of the product including the order number and the reasons as to why you wish to return it to.
DAMAGED ITEMS
Finishes, colour and condition vary due to the inherent nature of antique pieces, due to their 'used condition' wear & tear is present in all of our second-hand goods. Should you consider an item damaged upon delivery please contact us as soon as you receive it to discuss a return or replacement. In the situation where the item you receive is faulty or not what you ordered, you may apply for a refund or exchange.
We only replace items if they are defective or damaged.
Please email us at mail@elements.net.au within 7 days of receipt of your purchaseand we will contact you. All returned items should be addressed:
Elements i love 6 Acacia St Byron Bay
In considering any application for refund or exchange Elements i love reserves the right to inspect returned items upon receipt.
RETURN SHIPPING
The Return shipping is payable by the customer and it is recommended to use a tracked method for safe delivery.
When sending returned items to Elements i love we advise you use registered post because Elements i love does not take responsibility for the loss of items being returned and this may result in us being unable to process your application for refund or exchange.
**To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All shipping costs, including packaging and postage charges for return of the item to be exchanged and dispatch of the replacement item are to be paid by the customer. In addition, all items returned to Elements i love for exchange must be intact and in saleable condition.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us mail@elements.net.au
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
