All homewares items are shipped within Australia by calculating the size, weight and fragility of the item/s to be shipped. This is to help ensure that your purchase arrives intact and undamaged. The prices for all postage/deliveries are to city centers - if you have a regional address there maybe an additional charge. We use Couriers Please, Australia Post, registered post only, and other movers depending on the nature and size of the item/s. A signature is required at the point of delivery for all parcels sent via registered post.
Please note that orders placed after 11am Australian Eastern Standard Time will be processed on the following business day.
If you have not received your order within 7 business days of its dispatch from Elements i love... Please advise us via email so that we can investigate its whereabouts and resolve the issue.
Please Note: that the Customer agrees that upon Elements i love... providing the said product to Australia Post or Couriers Please
a. we will have completed our obligations to the Customer
b. A delivery time of up to 3-5 business days for all items that are in stock. For any special orders or special shipping instructions / other shipping types (non-standard), longer delivery / handling times may occur; and
c. the risk of damage to an Elements i love... product passes to the Customer;
Antiques Shipping & Collection
Please note the Standard delivery charges do not apply to antique furniture, architectural items or large & bulkier items. For more information about getting your purchase safely home please read our conditions.
For all larger antique pieces such as furniture, mirrors & architectural elements we will request a shipping quote on behalf of our clients if required. This is a service, but this does not imply our liability for the shipment. Once the goods have been quoted on and we have forwarded this quote to you, the customer, it is your responsibility to respond and engage the carrier. It is very important to us that trustworthy and professional removalists are recommended to our clients and who will ensure the safe transport of your new purchase.We are happy to assist you in resolving any shipping issues. However, please keep in mind we cannot be held liable or responsible for any items once they have left our showroom.
It is the responsibility of the customer to obtain insurance to protect your goods while they are in transit or storage. In the event that an item is damaged in transit any claims for damages must be made directly to the transporter or the transporter’s insurance company. In the event you receive an item that is damaged, we recommend you take good detailed pictures and keep all packing materials. This will assist in the event of a claim being made.
Elements i love... shall not be held liable for refunds due to damage during shipping.
Collection In store & At the Warehouse
Please note the employees of Elements i love... are not permitted to assist in the moving, lifting & loading of purchased 'heavy' antique items. It is the customers sole responsibility to make arrangements with their own carriers or helpers when you choose to Click & Collect an 'heavy' antique item that would require 2 people to move it or if it is beyond the capacity of the customer on their own.